General Terms and Conditions
REFUND & CANCELLATION POLICY
– Advance taken at the time of reservations is strictly non-refundable.
– Prepayment is mandatory at the property during Check-In.
GUEST POLICY
– All guests must be of at least 18 years of age to be able to check-in at the poshtel.
– It is mandatory for guests to present valid photo identification at the time of check-in. According to Government regulations, a valid Photo ID has to be carried by every person staying at the poshtel.
– The identification proofs accepted are Passport, Aadhar Card, Driving License and Voter ID card. PAN Card is not accepted as a valid ID Card. Guests with Local IDs will not be allowed admission.
– Local Lok is a communal experience thus we do not recommend families to stay with us. In case you are travelling with a family, a hotel would be more suitable to your needs.
– Non resident guests are not allowed inside the rooms. In case you want to invite someone, you can meet with them in the common areas.
– In case of 3 or 4 people travelling together, please note that we do not guarantee accommodation in the same dorm room.
– Guests are responsible for their own personal belongings.
– Pets are not allowed.
– Breakfast is not inclusive of the room rate cited. It is charged over and extra at the property only.
– Should any action by a guest be deemed inappropriate by the poshtel, or if any inappropriate behaviour is brought to the attention of the Local Lok staff, the poshtel reserves the right, after the allegations have been investigated, to take action against the guest.
– Right to admission is reserved.
– Certain policies are booking specific and they are notified at the time of booking.
PRIVACY POLICY
Privacy policy is required by the law and this policy only applies to locallok.in and not to the websites of other companies, individuals or organisations to whom we provide links to our websites.
– Use of Your Information: We collect your information for the safety of our users who use our platform and guests who book through locallok.in to understand who we are accommodating and for the safety of staff. In addition, website user and guest data is collected for statistical purposes. We also collect our guests’ nationality, gender, for statistical analysis purposes. When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytical use. For reservations, we send guests confirmation emails and will therefore require your email address. Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.
– Reservation Data: In order for us to confirm a reservation for you, we do require some information. This will usually consist of – your name, mobile number – in case of an emergency, gender, nationality, identification data i.e. passport, DL details, credit card details, including the three-digit code that appears on the back of your credit card, date of arrival and departure, email address. Upon arrival, we will require the same information from your fellow travellers, please ensure they are all aware of this to ensure a quick and efficient check-in.
– Credit Card Data: In order to guarantee reservations via all channels (telephone, website or smartphone application, but not restricted to), we require a full 16 digit debit/credit card number, name on the card, card type (we accept UPI, VISA, Mastercard, Rupay or Maestro), three digit security code and the expiry date. Your debit/credit card details are only used to secure your booking and Local Lok will only debit the account if you do not follow our cancellation procedure. For details on cancellation policies, please refer to the policy for the individual partner for which the booking is being made.
– Guests’ Personal Data: Local Lok respects guest privacy and will not sell or disclose guests’ personal information to any other person, business or third party unless in the case of an emergency and/or it is seen as part of our duty of care.
– Keeping Guests’ Information Updated: We have guests returning to our partner properties on a regular basis. It is your duty to inform us if any of your personal information, which we hold about you, needs to be updated. We may contact you at any time, if you have booked accommodation with us and we suspect we hold false information about you.
– Website Security: The Internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorised traffic to our website.
– No permission is needed to take photos or film at our properties. However, we do recommend asking for permission before photographing or filming other guests who are not part of your group. Verbal consent is solicited as a goodwill gesture. On occasions we may commission crews to film or take photographs at our properties for promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.
– Disclosing Guests’ Personal Information to Third Parties: Other than that for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).
– Your Rights: By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. You may request at any time that we provide you with the personal information we hold about you. You may also choose to add, modify or delete information about you stored with us. Provision of such information will be subject to proving your identity and full address with a utility bill and acceptable photo ID. For any such requests, please reach out to us hello@locallok.in.
– Changes to Our Privacy Policy: We may change our Privacy Policy at any time. Continued use of our website signifies that you agree to any such changes.
